Refund policy

Refund & Return Policy

At Sunvior, we want you to be completely satisfied with your purchase. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please CLICK HERE.

Return Shipping Costs Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect upon arrival. For return assistance, please contact us at Care@sunvior.shop.

Damages and Issues Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and correct the issue.

Exceptions and Non-Returnable Items We do not accept returns on perishable goods, custom or personalized items, personal care products, hazardous materials, sale items, or gift cards. Please contact us if you are unsure whether your item qualifies.

Exchanges The fastest way to receive a replacement is to return your current item. Once the return is accepted, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in its original condition, unused, with tags and packaging, and accompanied by proof of purchase.

Refunds Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be issued to your original payment method within 3 to 5 business days. Please note that it may take additional time for your bank or credit provider to post the refund. If more than 15 business days have passed since your return was approved, please contact us at Care@sunvior.shop.